This preview is for Rosalba Kinsella, scheduler and dispatcher at Home Care Desk in Plimbercott. She starts at 6:00 AM, phone in hand, before the office opens.
Her job: a missed clock-in becomes a covered visit before the family has to ask. One tap on Offer to next caregiver picks the caregiver who is available for the whole visit and nearest to the house, and drafts the caregiver offer and the family heads-up together. Both stay on the screen as Draft ready, not sent. Nothing leaves the agency phone.